About
HealthHub is a SaaS tool for healthcare providers and their patients that focuses on the core of the problem - reducing the number of requests and shortening issue resolution time. The tool features 3 application modules – for customer support representatives, business decision-makers, and patients.
Challenge
Complicated app interfaces, limited personalization, poor communication, and long wait times are just a few issues in the healthcare software for end-users that creates millions of unresolved patient issues. As a result, the numbers of unhappy customers grow, and more people opt out of your services.
Meanwhile, this multitude of issues leaves medical consultants swamped and disheartened by the lack of effective solutions. Only to exacerbate the situation, the management hires more representatives. But it’s neither helpful for decreasing the number of complaints nor for making insightful business decisions.
Process
All the main phases of product discovery for HealthHub took place in Miro. That’s also where our marketing team brought their ideas to life in the form of prototypes and wireframes.
As is customary in our Innovation Lab projects, the usage of tech stack of our SaaS Boilerplate is required and also allows to speed up the realization of several technical aspects of HealthHub:
- Authorization and authentication
- Multiple payment methods thanks to integration with Stripe
- Content management thanks integration with Contentful
- Automated testing for registration, authorization/authentication, password reset/update, payments/transaction history, and ability to run E2E test during deployment
SaaS Boilerplate’s tech stack is based on a number of modern technologies, like React and Django.
HealthHub is still in the concept phase, so the specific technologies have not yet been defined for frontend, backend, infrastructure, etc.
Solution
In a world of convoluted interfaces, communication gaps, and long waiting times in healthcare apps, our HealthHub offers a comprehensive solution to the problems on three fronts: the patients, the customer support, and the management.
Our tool focuses on reducing the number of customer issues by leveraging the power of AI. Such artificial helper organizes and prioritizes patient requests in a smart way, automates mundane tasks, and provides managers with actionable insights for improvement.
- For customer support efficiency, HealthHub automates task assignments, tracks key metrics, and suggests communication enhancements. As a result, CS reps reduce resolution time and focus on delivering exceptional service instead. Say ‘goodbye’ to overwhelming workloads and ‘hello’ to satisfied patients.
- For managers, HealthHub offers smart analytics and real-time performance indicators, enabling them to make informed choices and drive KPI improvements. Suggestions are tailored to current areas that need improvement to enhance customer satisfaction and propel organizations toward greater success.
- For an unmatched patient experience, there’s a client side of HealthHub that puts patients at the center of care by offering better personalization. From history-based appointment scheduling and location-based facility recommendations to tailored service suggestions, we revolutionize the way individuals manage their health. Furthermore, we go the extra mile to streamline the coordination of healthcare appointments – the app alerts patients of appointment delays and provides options for earlier openings.
A complex solution like HealthHub simplifies healthcare management through its intuitive interface, personalized options, and effective communication channels. By reducing unresolved patient requests, improving customer satisfaction, and providing insightful analytics for informed decision-making, HealthHub transforms the healthcare experience for all stakeholders involved.
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