SaaS gross margin is a financial metric that measures the profitability of a Software-as-a-Service (SaaS) company by comparing the revenue generated from its products to the direct costs associated with producing and delivering those products. 

In simple terms, the gross margin is typically expressed as a percentage, which makes it easy to compare the profitability of different SaaS companies or to track changes in a company's profitability over time. A high gross margin is generally considered a positive indicator of a company's financial health and ability to generate profits.

Indeed, SaaS companies have a different cost structure than traditional software companies, and the major difference is that they have recurring revenue streams, which helps them to have a higher gross margin than traditional software companies. SaaS companies also have the advantage of scaling their costs as they grow their revenue, which also helps boost their gross margins.

To increase the average SaaS gross margin, companies can focus on the following:

  • Increasing the price of their product while keeping the cost of revenue the same
  • Reducing their cost of revenue
  • Increasing their revenue while keeping the cost of revenue the same

Therefore, this article will focus on the concept of SaaS gross margin, why it is important for SaaS companies, and how you can calculate the formula for SaaS gross margin.

Let’s get started!

What is SaaS gross margin?

The gross margin of software as a service (SaaS) is a financial indicator that compares product revenue to direct costs to determine a company's profitability. A higher gross margin is seen as a favorable measure of economic health since it suggests that a SaaS company is making better use of its resources to create revenues.

Gross margin can be improved in a SaaS company in three ways: by raising prices, decreasing costs, or bringing in more money. But you need to keep in mind that if a company decides to invest in R&D or marketing to spur expansion, it could mean a temporary drop in SaaS profit margin.

Why is SaaS gross margin important to monitor?

SaaS gross margin is one of the most important SaaS metrics to monitor because it provides insight into the efficiency and profitability of a Software-as-a-Service (SaaS) company. Here are a few reasons why monitoring gross margin SaaS is important:

  • It measures profitability: gross margin is the percentage of revenue remaining after subtracting the direct costs of producing and delivering the SaaS product. A higher gross margin indicates that a company is utilizing its resources more efficiently to generate profits and is therefore considered a positive indicator of its financial health.
  • It helps identify cost issues: by monitoring SaaS gross margin, companies can identify cost issues and inefficiencies affecting their profitability. For example, if a profit margin for SaaS companies is decreasing over time, it may indicate that their cost of revenue is rising or that they are not charging enough for their products.
  • It allows for comparison: by comparing the gross margin of a SaaS company with those of its competitors or industry average, companies can understand their performance and market position. This can help them make strategic pricing, product development, and marketing decisions.
  • It helps forecast future revenue: by understanding the relationship between revenue and cost of revenue, a SaaS company can use its gross margin to forecast the future profits. For example, if the company can increase the gross margin by reducing its cost of revenue or increasing its prices, it can use that information to project future revenue growth.
  • Helps in tracking the efficiency of the operations: a higher gross margin indicates that a company is utilizing its resources more efficiently and is, therefore, more profitable by monitoring the fluctuations of this metric regularly; SaaS companies can track the efficiency of their operations and make adjustments as necessary to improve profitability.

Therefore, monitoring SaaS gross margin is important because it allows companies to measure their profitability, identify cost issues, compare their performance to SaaS gross margin benchmarks, forecast future revenue, and track the efficiency of their SaaS operations.

How to calculate the SaaS gross margin?

Follow the below formula that helps to calculate gross margin for SaaS companies:

Gross Margin = (Revenue - Cost of Revenue) / revenue


  • Revenue is the total amount of money received from customers after selling the SaaS product.
  • Cost of Revenue (CoR) is the total direct costs associated with producing and delivering the SaaS product, such as hosting and bandwidth costs, employee salaries and benefits, and other operating expenses.

It's important to note that this formula calculates the gross margin, not the net profit. To calculate the SaaS net profit margin, you must extract additional expenses like sales and marketing, general and administrative expenses, Research and Development expenses, interest, and taxes from the gross margin.

Ways to improve gross margin for SaaS companies

With this knowledge of gross margin calculation in mind, you will be more equipped to assess your company's financial and operational condition. Computing gross margin is one thing; the ability to increase it is another.

Your company's size, structure, target market, and other considerations will all play a role in determining the best strategies for increasing gross margins. Nevertheless, despite taking these nuances into account, almost any SaaS company can take the following steps to boost its gross margin:

1. Increase prices

Increasing the prices of a company's products and services is one of the quickest and easiest strategies to get a higher profit margin. This goal can be accomplished by increasing the pricing of products that are already on the market or by releasing brand-new goods with higher prices.

2. Reduce costs of revenue

Reduce costs related to producing and delivering the products or services offered by the organization. This is another method for increasing the gross margin. This can be accomplished by locating more cost-effective ways to provide the product, such as by utilizing less expensive hosting services or minimizing employee costs.

3. Increase sales

Increasing SaaS sales volume can boost gross margin by spreading fixed expenses over a broader revenue base. However, this strategy may take a lot of work to implement, particularly in the face of intense market rivalry; raising prices may be a more effective course of action in such a scenario.

4. Focus on profitable products

Gross margin can be increased for a company if they concentrate on the items or services that bring in the most revenue and either eliminate or reduce the production of products with a lower margin.

5. Implement subscription-based pricing

By switching to a pricing plan that is based on subscriptions, software as a service (SaaS) companies can boost their gross margin. When a company has recurring income, it can make more accurate revenue projections that can lead to a more predictable revenue stream, which in turn can assist in boosting the company's gross margin.

6. Optimize marketing and sales efforts

A SaaS company can improve its gross margin by increasing the number of customers it acquires and by enhancing the effectiveness by which it retains its customers. This can be achieved by developing customers with a high expected lifetime value, optimizing marketing and sales campaigns, and reducing customer churn.

7. Utilize data and analytics

Utilize customer data and analytics to identify revenue opportunities and find ways to optimize pricing and product offerings, which can result in increased revenue and improved gross margin for SaaS companies.

Therefore, it is essential to keep in mind that although each of these approaches has the potential to contribute to an increase in gross margin, they are not exclusive to one another. Businesses can use a combination of these tactics to reach the gross margin they desire. Additionally, it is imperative to achieve a balance between increasing the firm's gross margin and keeping existing consumers, as the company could compromise customer happiness if it continues to raise prices.


Gross margin is a key indicator of the SaaS Company’s efficiency and profitability. Generally, a higher gross margin is considered a favorable sign of a company's financial well-being since it suggests the business is making better use of its resources to generate profits.

In short, we have mentioned the above ways to improve gross margins, such as increasing prices, reducing revenue costs, focusing on profitable products, optimizing marketing and sales efforts, implementing subscription-based SaaS pricing, and more.

Thus, it's important for SaaS companies to regularly monitor their gross margin and evaluate their performance relative to competitors and industry averages. Additionally, the company should not only focus on the gross margin but also consider the impact of its strategies on customer satisfaction and retention. As every company is unique, a SaaS company must find the best strategy for its specific circumstances and target market.

Get in touch to see how we can help your SaaS company keep and grow its loyal customer base byt tracking the right metrics. You can learn more on our SaaS consulting page.